Buying from EZ Chess Openings
Refund policy
Last updated 5 October 2026
If something you paid for is faulty or does not work as described, write to us within 14 days of being charged, tell us what went wrong and show us, and we will refund that payment.
The short version
- 14 days from the date of any payment — a first subscription or a renewal.
- A valid reason, with proof — for example a course with broken or incorrect lines, a feature that does not work, or being charged for something you could not access.
- Refunds go back to the card or account you paid with.
- Ask by emailing [email protected] with the order number from your receipt.
How to request one
Email [email protected] from the address on the order, quoting the order number in your receipt. Say what went wrong and include proof — screenshots or a screen recording, the course and line affected, your browser and device, or the charge on your statement. We aim to reply within two working days and to approve or decline within five.
Payments are processed by Lemon Squeezy, who act as the merchant of record. Once a refund is approved, they issue it to your original payment method. Your own bank or card issuer may take several working days before the money appears.
A refunded payment ends that period of the plan: the account returns to the Free plan, and the subscription is cancelled so it is not charged again. Your records, XP and progress stay on your account.
Cancelling instead
If you simply do not want the next renewal, you do not need a refund: cancel from the plans page and the plan stays open until the end of the period you have paid for.
What counts as a valid reason
- A course or line contains errors, or will not load or play through.
- A paid feature — reviews, trainers, Blind Spots — does not work on your account.
- You were charged but the plan did not unlock, or you were charged twice.
Changing your mind, not having time to study, or not using the plan are not grounds for a refund — cancel instead and you keep access until the period ends. Where we can fix the problem quickly, we may offer the fix first; if it is not fixed, you still get your refund.
After 14 days
We do not refund payments older than 14 days. If something is broken, tell us anyway — we will fix it.
Where a refund may be declined
A request may be refused where there is evidence of fraud or abuse, such as repeated subscribe-and-refund cycles across accounts, or redistribution of the material, or where the request has no valid reason or proof.
Chargebacks
If you are unhappy, please email us before raising a chargeback with your bank. A chargeback takes weeks and locks the account while it is investigated; an email usually settles it the same week.
Pricing and currency
Plan prices are shown on the plans page and charged in the currency displayed at checkout. Any tax due is calculated and shown by Lemon Squeezy before you confirm payment.